Position: EVENING ADMINISTRATOR

Department: ADMINISTRATION

Location: NORTH CAMPUS

Position Status: Full Time

JOB SPECIFICATION:

• ACADEMIC QUALIFICATIONS

  Masters / MBA / MPA / Hospital Administration or equivalent

• WORK EXPERIENCE

  5–10 years of progressive hospital operations/administration experience, with at least 3 years in a supervisory capacity

• PROFESSIONAL QUALIFICATIONS

  Relevant Certified Courses / Diplomas in Healthcare Management / Quality Assurance / Administration Knowledge of ISO 9001:2015 QMS & OHS standards (preferred)

JOB SUMMARY:

The Evening Administrator ensures uninterrupted hospital operations during evening hours by monitoring patient care services, supervising staff, managing grievances, and ensuring compliance with hospital policies. The incumbent represents COO/top management in evening shifts, safeguarding service quality, patient safety, and financial controls.

• Supervise daily hospital operations in evening hours ensuring continuity of services.
• Monitor patient admission, discharge, and emergency flow
• Ensure effective patient feedback handling and grievance resolution
• Maintain discipline, punctuality, and performance of evening staff.
• Liaise with nursing, medical, and support staff for smooth service delivery.

• Ensure compliance with evening billing, cash handling, and revenue collection.
• Suggest financial controls and cost-saving measures.
• Verify daily financial reports and escalate discrepancies.

• Prepare daily shift reports and communicate observations to COO.
• Manage dashboards and reporting systems for evening operations.
• Ensure housekeeping, maintenance, and safety measures are in place.
• Coordinate with HR regarding attendance, overtime, and staff issues.

• Recommend operational improvements to COO/top management.
• Assist in implementing hospital-wide projects, policies, and strategies.
• Promote patient-centric and quality-driven culture in evening operations.

• Smooth and uninterrupted functioning of hospital during evening hours.
• Timely resolution of patient grievances and high patient satisfaction.
• Staff discipline, accountability, and performance adherence.
• Compliance with SOPs, hospital policies, and regulatory standards.
• Accurate and timely submission of daily reports.
• Reduction in complaints/escalations to COO.
• Financial accuracy and error-free billing in evening shift.
• Active contribution to hospital strategies and projects.
• Effective emergency and crisis management
• Positive interdepartmental coordination and collaboration.
• Implementation of cost-efficient and service-enhancing measures.
• Continuous improvement in operational outcomes.